St. Thomas' Church, Market Rasen


Most of the time at church we are like a big happy family. However even in very happy families people can have a bad day and even people we know and trust can upset us. We want to help everyone have good days all of the time. We try to make sure that people who have jobs in the church always behave well and in a way that is helpful to you. We never want anyone or anything in church to frighten you, confuse you or worry you. It is important that you tell us if something is upsetting you or if you are feeling worried about something that’s happening or something somebody is doing. We have specially trained people who you can talk to and who you can ask for help. These people are good at safeguarding. This means they look after everyone’s safety. Caring for people is a very important part of our Christian life.

The people who can help you are the parish priest or the parish safeguarding officer. You can contact St. Thomas’ safeguarding officer, Sheila Lamming, Tel: 01673 842275 or the Diocesan Safeguarding Team, here. There is also information there about other places from where you can get help or advice. 

Lincolnshire County Council

 Adult Services
  • 01522 78 21 55 – CSC Enquiries; 8am–6pm, Mon–Fri
  • 01522 55 20 55 – Minicom; 9am–6pm, Mon–Fri
  • 01522 78 22 24 – Carers; 8am–6pm, Mon–Fri
  • 01522 78 23 33 – Emergency out of hours

Children’s Services

8am–6pm, Monday–Friday

  • Please call our Customer Service Centre on 01522 78 21 11

Out of Hours Emergency

  • Monday to Thursday from 5pm to 8.45am and on 
  • Fridays from 4.45pm all the way through to 8.45 am on Mondays, with a 24-hour service on Bank Holidays, please call 01522 78 23 33

North Lincolnshire Council

 During office hours:

  • Adult Social Services: 01724 29 79 79
  • Children’s Services: 01724 29 65 00

Out of hours emergencies:

  • General: 01724 27 64 44
  • Adult Social Services: 01724 29 79 79
  • Children’s Services: 01724 29 65 55

    Contact centre is open between 8.30am and 5pm Monday–Thursday and 8.30am and 4.30pm on Fridays (except Bank Holidays). 

North East Lincs Council


Adult social care in North East Lincolnshire is provided by Focus independent adult social work. If you need adult health and social care support, advice or information call the Focus Single Point of Access (SPA) anytime on 01472 25 62 56 or visit the Focus website for more details.

The SPA is available 24/7 all year round, including Bank Holidays. The staff are based locally and have local knowledge. Health (including Nurses and Therapists) Social Care and Mental Health professionals are available for advice and support. The SPA also hosts the out-of-hours GP service; please telephone 01472 25 62 56

Services 4 me is also available for anyone who lives and works within North East Lincolnshire who would like to access the same information, advice and guidance online. The website is a one-stop directory for all adult health and social care needs within North East Lincolnshire. The website contains information regarding different services in the area as well as events within the local community.


FFAP – Families First Access Point

You will be transferred through to a Qualified Senior Social Worker from the FFAP (Families First Access Point) team. If there is nobody available to take your call, a member of the Business Support team will take your contact details and pass them on to the FFAP team. A Senior Social Worker will then call you back and talk to you about your concerns in confidence. If the child you are calling about is in immediate risk of harm, that worker will apply appropriate safeguarding procedures. If the child/children requires support from another area of children and family services, a FFAP worker will pass your call to our Early Help Practitioners who will listen to your concerns, and provide you with IAG or support in developing your own single assessment to access Specialist Early Help provision.

If you would like to report a concern about a child from 8.30am to 5.00pm, please contact Children’sServices on 01472 32 62 92 (option 1).

Out-of-hours service

  • Children Assessment & Safeguarding Service run the Out of Hours Service, which you can contact on 01472 32 62 92 (option 2). This service is an EMERGENCY ONLY service open from 5.00pm–8.30am. Please only contact the Out of Hours Service if you have a concern whereby a child is at immediate risk of harm and the call cannot wait until the following morning when a Social Worker from FFAP will be available to take your call.

Other useful numbers and contacts

  • NHS Line: 111 (medical advice)
  • Lucy Faithfull Foundation: 0808 1000 900
  • Shelter: 0808 800 4444
  • Nomad Lincoln (homelessness): 01522 88 37 03
  • Contact details for a homelessness service covering Humberside: 01724 29 77 77

Emotional Support:– If you are feeling suicidal, it is important to talk to people about your feelings.

You can talk to:

  • a family member, friend or colleague – sharing how you feel can often bring huge relief
  • a helpful adviser – by phoning in complete confidence and anonymity a helpline such as the ones givenbelow
  • your doctor – they may be able to help you or signpost you to the help you need
  • your mental health care team – if you are already seeing a psychiatrist, psychologist or communitypsychiatric nurse.
Families First Access Point, Civic Offices, Knoll Street, Cleethorpes, North East Lincolnshire, DN35 8LN Email: Telephone: 01472 326292 (option 2)
Opening times: 24 Hour telephone line

Helplines available when you want someone to talk to.


  • Call: 116 123

CALM – Campaign against living miserably

  • Call: 0800 52 52 52

    (5pm to midnight, 365 days a year)

SANEline (open between 6pm and 11pm)

  • Call: 0300 304 7000
Papyrus – Prevention of young suicide (youngpeople up to the age of 35)
  • Call: 0800 068 41 41
  • Text: 07786 209 697
Mon–Fri: 10am–10pm.
Weekend: 2pm–10pm.
Bank Holidays: 2pm–5pm

Support for families and carers

Survivors of Bereavement by Suicide (SoBS) Lincoln branch

  • M: 07580 358 419
  • E:
  • National helpline: 0300 111 5065
  • Parent HelplineT: 0808 802 5544

CRUSE – local and national bereavement care

The Cruse Bereavement Care National Helpline is open for information, advice and emotional support, from 9.30am to 5pm Monday and Friday, and 9.30am to 8pm Tuesday, Wednesday and Thursday.
  • Freephone: 0808 808 1677